Frequently Asked Questions @ MICALighting.com.au
Welcome to Micalighting.com.au!
Q: Is it safe to shop online with MICA Lighting?
A: Absolutely yes! At MICA Lighting our checkout process uses a secure website to process your private payment details. Our credit card processor is SecurePay, one of the biggest and most trusted processors in Australasia. The SecurePay Team will process your transaction via an ANZ Merchant facility. In addition, at MICA Lighting we do NOT store your credit card details.
Q: Are you open to the public?
A: Yes, our showroom is open to the public. Hours of operation are Tuesday to Saturday 9am to 5pm.
Q: What payment options are available?
A: At MICA Lighting we accept: Visa, Mastercard, American Express, Direct Debit or Money Order (this applies to all internet orders). At a store level, we accept all the previous payment methods, with the exception of American Express.
Q: Do you offer pick-up service for orders?
A: Yes. Our showroom is located at Factory 8, 4 Metrolink Circuit West, Campbellfield, VIC. Orders will be available for collection between 9am and 5pm Tuesday to Saturday. Once your order is ready to be collected, you will be notified via email. If you have any queries about the collection of your order, feel free to ring the office on 1300 GOMICA (1300 466 422).
Q: Can I pay cash when I pick-up my parcel?
A: No, all internet orders, must be pre-paid before pick-up. As we source some items from third party suppliers, we will only order these in, once your order is paid for in full. Alternatively, all shop orders, can be paid in our showroom.
Q: How much will delivery cost?
A: This will depend on where you live. If you live in an area deemed metro, the maximum you will ever pay for shipping is $20. For non-metro areas, it will depend on the weight/dimensions of your parcel. This will be automatically calculated for you in the shopping cart once you enter your postcode, in our postage estimator.
Q: Is my order insured for delivery?
A: When you place your order, there are provisions for you to select ‘Shipping Insurance’. This is an additional charge. If shipping insurance is taken, then missing or damaged goods while in transit will be addressed as per the terms and conditions available for viewing on our website Terms & Conditions page.
Q: How long will it take to receive my order once it has been placed online?
A: As soon as we receive payment for your order, we generally dispatch the following day. It then depends on your postcode as to how long the courier company will take to get it to your area. For a more precise indication, you can check the ‘Delivery Times’ tab, located at the footer of the website. Also, every product listed has a ‘Delivery’ tab, which outlines delivery information. Once your order has been dispatched you will receive an email from us, giving you the courier and tracking details.
Q: What if something is out of stock?
A: If a product is out of stock, we will quote you on an estimated delivery time upon receipt of the order. Please note, some variation may occur on imported stock, due to shipping schedules.
Q: How can I contact someone if I have a question about my internet order?
A: You can either call our office on 1300 GO MICA (1300 466 422) Tuesday to Saturday between the hours of 9am-5pm. Or email us using the ‘Contact Us’ page on the website any time.
Q: If I have a voucher for your store, how do I go about using it?
A: You can visit our showroom and make a purchase in-store. Please present the voucher to one of our staff, who will adjust the invoice accordingly. Otherwise, if you are placing an order online, there are provisions to enter a voucher code in the shopping cart. The necessary adjustments to your invoice will occur automatically.
Q: Do your products come with a warranty?
A: Yes, all our products come with a warranty. Please check the items individual listing and click on ‘Warranty’ Tab for specific details for that product. Different products carry with it different warranty conditions. More information is available in the Terms and Conditions.
Q: Do your products comply with Australian Standards?
A: Yes, every single product we sell, comply with Australian Standards.
For any other questions or enquiries, feel free to contact us via the Contact Us page located on the website, or call one of our Customer Service Representatives on 1300 GO MICA (1300 466 422).
Happy Online Shopping