Terms & Conditions | Mica Lighting

Please ensure that you have read all terms and conditions carefully before making your purchase.
By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and MicaLighting.com.au (also referred to as Mica Lighting and Mica United).

Orders
1. All orders placed through this web site are subject to confirmation and acceptance by MicaLighting.com.au.
2. We reserve the right to change prices without notice due to the nature of the Lighting industry. MicaLighting.com.au reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and payment made. If payment has been made for the purchase and your order is cancelled, we will notify you immediately and refund the amount paid. We will inform you as soon as possible of any changes in prices, or cancellation of orders.
Prices
1. For all Australian orders, all of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)
  For each online order, you must pay:
  1. The applicable price for the relevant goods confirmed by MicaLighting.com.au;
  2. The delivery and handling fee specified on the website at that time.
2. For all Non-Australian (International) orders, all of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax). Once you have proceeded to the checkout and entered your country selection, the totals will be automatically adjusted to reflect this.
  For each online order, you must pay:
  1. The applicable price for the relevant goods confirmed by MicaLighting.com.au
  2. The delivery and handling fee specified on the website at that time.
  3. For larger than normal items, you may be contacted after your purchase for an adjustment to the postage price.
  4. (If applicable) any customs duties and taxes applicable to your countries law. These fees will be charged to you via your countries authorities once you receive the item. You (the purchaser) must check the regulations about duties and taxes within your country prior to your purchase. This is the purchasers responsibility, and not grounds for cancellations nor returns.
Pick Ups
1. Yes, this is via our Campbellfield (VIC) warehouse.
Delivery & Shipping
1. For estimated delivery timeframes, please refer to our Delivery Times Page. These timeframes are provided as a guide only and are not guaranteed.
2. We will make reasonable efforts to dispatch your order promptly. Once cleared payment has been received, most stocked items will be dispatched on the following business day. This does not apply to custom-made items, special-order items or products supplied directly by a third-party vendor.
3. Orders will be delivered to the delivery address provided by you at the time of purchase. You are responsible for ensuring that the address and delivery details are complete and accurate.
4. Deliveries are completed by our contracted couriers and delivery providers.
5. Where Authority to Leave (ATL) has been requested or is otherwise available, the final decision to leave the parcel remains at the discretion of the delivery driver. The driver will only leave the parcel where they consider the location to be reasonably safe and suitable.
6. If the driver determines that the parcel cannot be left safely, or if delivery cannot be completed, the parcel may be taken to the courier depot or another nominated collection location. The courier will generally notify you and provide collection or redelivery instructions.
7. Parcels held at a courier depot or nominated collection location must be collected within the timeframe specified by the courier. Unless otherwise advised, parcels that remain uncollected for more than three business days may be returned to Mica Lighting.
8. You will be responsible for any additional charges incurred because of an unsuccessful delivery, redelivery, depot storage, failure to collect the parcel, an incorrect delivery address or the parcel being returned to Mica Lighting. Any applicable charges may be required to be paid before the order is dispatched again.
9. Mica Lighting will not be liable for delivery delays outside our reasonable control. A delayed delivery does not, by itself, entitle you to cancel the order, return the goods or receive a refund.
10. Transit insurance is available at an additional charge. Where transit insurance has been selected and paid for, the order will be covered subject to the applicable terms, conditions and claim requirements of the courier or insurance provider.
11. Any claim concerning goods that are missing or damaged during transit must be reported to Mica Lighting within 24 hours of delivery. Claims will be assessed in accordance with the applicable courier or transit insurance terms and conditions.
12. Some products are subject to special delivery conditions because they may require assembly, testing, specialised handling or other arrangements. Where applicable, these conditions will be stated in the product description.
Availability
1. Every effort will be made to satisfy your order. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you at the earliest convenience.
2. In this instance, your order will be placed on back order.
3. We strongly recommend, that you always contact us before placing your order, if you have an availability concern, or on a deadline.
Pictures & Product Descriptions:
1. Pictures are for illustrative purposes only.
2. Whilst every effort is made to make product descriptions as accurate as possible, errors may unintentionally occur.
3. Various computers and preset screen resolutions, may cause product mis-representations. This may be caused by the angle the photo was taken, the camera flash, etc.
4. If your purchase is of a very specific nature, and you require clarification on any item specifications, please contact our office before making your purchase.
5. Product photos depict an "as displayed" product. Some assembly may be required to complete your light fitting. This may be in the way of dressing chandeliers with crystals / glass, attaching and connecting components, and the like.
Payment Details
1. Mica Lighting requires that all purchases are to be paid in full within 3 days of sale.
2. If payment is not received within this period, you shall be notified via email. If no response is received within 24hrs, your unpaid order will be automatically cancelled.
3. We accept the following methods of payment: Credit Card (Visa, Mastercard), Direct Bank Deposits and Mica Lighting Store Vouchers.
4. When paying by Direct Deposit, please use your order number as the payment reference. If for some reason this is not possible, email us the branch name and branch number (BSB), date and amount paid. This will ensure that we are able to dispatch your order promptly.
5. Credit Vouchers will be valid for use for 1 year from the date of issue, and after such time it will be invalid. You should use all of the entire voucher value before the expiry date, after the expiry date unused value will become the property of Mica Lighting.
6. Credit Vouchers can only be used against a product purchase.
7. Credit Vouchers cannot be used to pay for services, such as delivery, repairs or the like.
8. Cash on Delivery (C.O.D) is not a payment option.
9. Full Payment Instructions will be provided to you in the checkout.
10. Payment must be cleared before any goods are dispatched.
Secure Credit Card Payments & Refunds
1. For security reasons we do not keep your credit card details on record.
2. Once your transaction has been completed, we do not have access to your credit card information. This is strictly regulated by the banking authorities.
3. If a refund is required, this will be processed by means in which the payment was originally taken.
4. Your credit card details are safe and secure. All credit card information is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.
5. There are times, where we may have to contact you to verify you as the card holder.
Order Cancellation Claims & Warranties
1. Individual product warranties are noted within each product description, and apply from the date of purchase.
2. Advertised warranty periods, relate to domestic installations, unless the product was selected from our commercial range of products. In this case, the advertised warranty period shall apply.
3. Where a non-commercial product is used in a commercial or retail environment (i.e. not domestic environment), the warranty period is a maximum of 3 months.
4. Warranty on LED Globes are specified in the item description. Warranty on any other Globes is Nil, unless found to be DOA (Dead On Arrival).
5. All warranties are void, if NOT installed by a licensed electrician.
6. Any items returned for warranty, must be accompanied by:
  1. An Approval Letter supplied by MicaLighting.com.au
  2. Original proof of purchase, and
  3. A report from the licensed installer (on letter head), explaining the fault.
7. While all care is taken in the packaging and postage of your order, breakages and loss via transit may occur. If transit insurance cover has been taken by the customer, then replacements will be sent in due course. Breakages or loss do not constitute a refund, only a replacement.
8. Postage fees are non refundable.
9. For any items that are either "Damaged in Transit", "Dead on Arrival" or "Missing From Your Order" you must contact us within 7 calendar days of remittance. These items will be replaced as soon as the necessary procedures have been adopted.
10. The warranty coverage period begins from the date of purchase. Please refer to the product description for the specifics of all warranty periods as they differ from product to product. If no warranty period is specified then the item is sold as is.
11. For any item(s) purchased from anyone other than an authorised reseller, the warranty cover is null and void.
12. All events such as physical damage, abuse, misuse, unauthorised repair or tampering with a product may prevent a product from being accepted as a fault under warranty.
13. If a registered service is not used, and/or we do not receive the returned item, then we will assume no responsibility for the loss.
14. Items that are deemed faulty within the warranty period can be returned to Mica Lighting using a postal return voucher that will be issued to you.
15. Any electrical costs incurred to remove or re-install the faulty items will not be covered by Mica Lighting. Mica Lighting warranties cover the product only.
16. All items constructed from natural materials such as concrete, plaster, glass or timber, may feature the following characteristics: bubbles, slight lines, pin dots, cut edges, slightly off centre. There may also be slight variances in size of +/- 10mm between stock. These are not considered defects. Mica Lighting will not recognise or accept any unreasonable claim relating to the unique characteristics of these hand made products.
17. If you wish to cancel your order prior to dispatch/pickup, you will receive a refund less 20%, or a store voucher less 10% of the full amount paid. In addition, any surcharges that applied will also be deducted from the refund. This is to cover administration, handling and bank fees.
18. It may take up to 10 business days to process your return after we receive your item.
19. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession.
20. We reserve the right to charge you to store your items in our warehouse at $20 per calendar day. This charge may be waived at the discretion of Mica Lighting.
21. Once the returned item is tested, if found to be not faulty, you will be required to pay for all postage costs incurred (both ways), before we re-dispatch the items.
22. Where the goods are listed as "Sale no Return", "Clearance" or the like, then these items cannot be returned, nor a credit or exchange issued under any circumstance, unless deemed faulty.
23. If you have ordered an item that requires assembly or customisation, or mentioned as a special order item (this will be noted as special delivery conditions apply), these orders cannot be cancelled, returned nor refunded.
Price Beat Guarantee.
1. Our Best Price Guarantee, must be read subject to these terms and conditions.
2. To be eligible for the Best Price Guarantee, all required fields in the Price Beat Guarantee form must be completed.
3. The competitors identical product, must be of identical quality, design and specifications.
4. The identical product must be at a lower price, including all additional fees (eg. Taxes, postage, handling charges, etc.).
5. Our Best Price Guarantee does not apply, where:
  1. the lower price is conditional, or where the price is determined after an allowance of a certain amount is applied (eg. rebates, finance promotions, cash back offer, free or bonus offer, trade discount, stock clearance, or any limited quantity promotion); or
  2. the lower price is below our cost price; or
  3. the lower price is not available to the general public; or
  4. the identical product is advertised as a parallel import, fire or liquidation sales, and clearance outlets; or
  5. the lower price has been discounted by the competitor by use of coupons, loyalty rewards, and other offers or incentives to reduce the total cost; or
  6. the lower price has been discounted by the competitor on the basis that the product is a display stock only, end of line, ex demo, limited quantity, clearance, second hand or similar; or
  7. the lower price is the result of an error by the competitor; or
  8. MicaLighting.com.au is unable to verify, using reasonable means, that the lower price or the advertised product is available for purchase.
6. Our Best Price Guarantee may be terminated or amended at any time without notice.
7. Our Best Price Guarantee is subject to you complying with the MicaLighting.com.au usual terms and conditions of trade.
Return Policy.
1. Our return policy is governed by the Terms and Conditions set forth herein and applies to item(s) returned due to a change of mind purchase, purchase made in error, item no longer required, or similar.
2. To qualify for a return under this policy:
  1. The customer must request a return within the specified timeframe outlined in these Terms and Conditions.
  2. Returned item(s) must be in their original condition, unused, and in original packaging suitable for resale.
  3. The customer is responsible for all return shipping charges. Should the customer fail to pay the return shipping (for any reason), the one-way charge will be doubled.
  4. Credits issued for returned items will be provided in the form of a Mica Lighting voucher, valid for 12 months from the date of issuance.
3. This return policy does not apply where:
  1. The item was sold as clearance, non-returnable sale, special order, custom-cut cable, or similar; or
  2. The returned item is not in its original condition.
4. For any item that is returned and requires cancellation, please refer to the cancellation conditions.
5. We reserve the right to amend or terminate this return policy at any time without prior notice.
6. This return policy is contingent upon compliance with the standard Terms and Conditions of trade outlined by MicaLighting.com.au.
Free Shipping Promotion.
1. The Free Shipping Promotion applies only to qualifying orders that meet the advertised eligibility criteria at the time of purchase, including any minimum spend requirement and eligible product exclusions.
2. The promotion applies to standard shipping within Australia only and does not apply to international orders or expedited delivery services unless otherwise stated.
3. Free shipping covers the standard delivery charge only and does not include transit insurance.
4. Transit insurance, where offered, must be selected and paid for separately at checkout. Transit insurance provides additional cover for eligible loss or damage occurring during transit, subject to the applicable transit insurance terms and conditions.
5. If transit insurance is not selected and purchased, the order will be shipped without transit insurance.
6. If an order, or part of an order, is returned, the standard shipping cost that would have applied to the returned items may be deducted from any credit issued.
7. Any shipping deduction reflects the original standard shipping cost that would have been charged had the Free Shipping Promotion not been applied at checkout.
8. The Free Shipping Promotion may be modified, suspended, or withdrawn at any time without prior notice.
9. This Free Shipping Promotion is subject to compliance with the standard Terms and Conditions of trade outlined by MicaLighting.com.au.
Liability
1. MicaLighting.com.au shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
2. MicaLighting.com.au expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.
Changes To Terms
1. These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from MicaLighting.com.au
Applicable Law.
1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.
Privacy Policy.
1. At MicaLighting.com.au, we understand our customer's concerns about their personal information and how it is collected and used. We want to assure you that we are committed to protecting and handling our client's privacy securely and carefully.
2. For MicaLighting.com.au to process your order, we need information such as your name, email, contact number, delivery address and payment details. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.
3. Your Personal Information:
  1. This will be collected when you log on, place an order or register with us.
  2. This will not be collected when you visit our web site and surf our product list.
  3. When you place an order and/or register your details with us, you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions and phone number.
  4. The information we collect about our clients is used to process orders and to personalise their shopping experience.
  5. Your personal information will not be shared, sold, rented or bartered to any third party without your permission.
Disclaimer
USE OF THE INFORMATION AND DATA CONTAINED ON THIS WEBSITE IS AT YOUR SOLE RISK. THE INFORMATION AND DATA ON THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE. MICALIGHTING.COM.AU MAKE NO REPRESENTATION, EXPRESSED OR IMPLIED, AS TO THE ACCURACY OF THE INFORMATION AND DATA CONTAINED ON THIS WEBSITE. MICAUNITED.COM.AU ACCEPT NO LIABILITY FOR ANY USE OF THE SAID INFORMATION AND DATA OR RELIANCE PLACED ON IT. MICALIGHTING.COM.AU MAKE NO REPRESENTATIONS, EITHER EXPRESSED OR IMPLIED, AS TO THE SUSTAINABILITY OF THE SAID INFORMATION AND DATA FOR ANY PARTICULAR PURPOSE. MICALIGHTING.COM.AU MAKE NO WARRANTIES THAT THE INFORMATION AND DATA IS FREE OF INFECTION BY COMPUTER VIRUSES OR OTHER CONTAMINATION.