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General FAQs

If you have any general enquiry, then you can find your solution here. Hope these questions & answers will help you find a solution.

General

Sales & Order FAQs

If you have any sales & order enquiries, then you can find your solution here. Hope these questions & answers will help you find a solution.

Sales & Order

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Complete this Enquiry Form to obtain additional information about our services. Once we have received your enquiry, one of our lighting professionals will let you know the answer.

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Come & Visit Our Showroom

MICA Lighting

8 / 4 Metrolink Circuit West,

Campbellfield, Victoria, Australia 3061

Tue-Fri - 9am-5pm

Sat - 9am-1pm

ABN 52 043 774 618

General

1 . Is it safe to shop online with MICA Lighting?

Absolutely yes! At Mica Lighting our checkout process uses a secure encrypted payment facility powered by Stripe - world renown payment processing provider. In addition, at Mica Lighting we do NOT store your credit card details.

2 . Where is your location?

Our showroom location is 8/4 Metrolink Circuit in Campbellfield Victoria. Our trading times are Tue-Fri 9am-5pm and Sat 9am-1pm.

3 . Are you open to the public? If so, what are your trading / operating hours?

Yes, our showroom is open to the public. We have many items on display, and you can place your order in our showroom. We are open Tuesday to Friday 9am-5pm and Sat 9am-1pm. We are closed all Victorian public holidays.

4 . Are all the items on your website on display in your showroom to view?

Our showroom showcases approximately 2,000 items. Our website has over 10,000 products listed. If the item is on display in the showroom, the “On Display in Showroom” icon will be visible for that product on the website.

5 . Can I purchase from your store?

All items that are advertised on our website, can be purchased through our showroom. However, not all are available for collection at the time of purchase.

6 . How can I contact someone if I have a question?

You can email us using the ‘Contact Us’ page on the website any time 24/7. We will get back to you during business hours.

Sales & Order

1 . What payment options are available on your website?

At MICA Lighting we accept: Visa, Mastercard or Bank Transfer Deposit.

2 . Do you offer pick-up / click and collect service for Online orders?

Yes. Our showroom is located at 8/4 Metrolink Circuit, Campbellfield, VIC. Online orders will be available for collection between 9am and 5pm Tuesday to Friday. Once your online order is ready to be collected, you will be notified via email.

3 . Can I pay cash when I pick-up my parcel?

You can definitely pay for your order in our showroom. However, internet orders must be pre-paid before pick-up. As we source some items from third party suppliers, we will only order these in, once your order is paid for in full.

4 . How much will delivery cost?

This will depend on where you live, and the size of your order. This will be automatically calculated for you in the shopping cart once you enter your postcode, in our postage estimator.

5 . Is my order insured for delivery?

When you place your order, there are provisions for you to select ‘Shipping Insurance’. This is an additional charge. If shipping insurance is taken, then missing or damaged goods while in transit will be addressed as per the terms and conditions available for viewing on our website Terms & Conditions page.

6 . How long will it take to receive my order once it has been placed online?

As soon as we receive payment for your order, we generally dispatch the following day for approximately 80% of our product offering, other items may take longer to dispatch. It then depends on your postcode as to how long the courier company will take to get it to your area. For a more precise indication, you can check the ‘Delivery Times’ tab, located at the footer of the website. Also, every product listed has a ‘Delivery’ tab, which outlines delivery information. Once your order has been dispatched you will receive an email from us, giving you the courier and tracking details.

7 . What if something is out of stock or on back-order?

If a product is out of stock, we will quote you on an estimated delivery time upon receipt of the order. Please note, some variations may occur on imported stock, due to shipping schedules.

8 . How can I contact someone if I have a question about my order?

You can email us using the ‘Contact Us’ page on the website any time 24/7. We will get back to you during business hours.

9 . I have received my order and something is missing or damaged. How do I make a claim?

If you have received your order and something is missing or damaged – no fret! Simply email us using the ‘Contact Us’ page on the website. Provide us with your order number and an explanation of the problem and we will get back to you ASAP. If you have any photos to support your explanation, send them across also. This will help to speed up a solution.

10 . If I have a voucher, how do I go about using it?

If you are placing an order online, there are provisions to enter a voucher code in the shopping cart. The necessary adjustments to your invoice will occur automatically. You can also visit our showroom and make a purchase in-store. Please present the voucher to one of our staff, who will adjust the invoice accordingly.

11 . Do your products come with a warranty?

Yes, all our products come with a warranty. Please check the items individual listing and click on ‘Warranty’ Tab for specific details for that product. Different products carry with it different warranty conditions. More information is available in the Terms and Conditions.

12 . Do your products comply with Australian Standards?

Yes, every single product we sell, complies with Australian Standards.